Terms and Conditions

On this page you'll find our terms and conditions...

 

 

But first ...

A personal message from Helen Hughes

I've been advised by my local Trading Standards office that we have a duty to include within our Terms and Conditions, the minimum requirements as set out in UK consumer protection legislation.

However, by doing so, it may make our terms and conditions appear to be "official" and unfriendly.

So ... as we want you to be really happy with everything you buy from us and hope that you'll want to return to our web site and buy from us again in the future - and tell all your friends about our site too - please remember this...

If you experience any problem whatsoever with anything you buy from us, please don't hesitate to get in touch and I'll do everything I can to work with you to resolve the issue to your satisfaction.

Best wishes,

 

 

 

Terms and Conditions

1. About us

   This website is owned and operated by Martin & Helen Hughes, trading as Created For You. If you need to contact us, please do so by email:
   
   or telephone:
   
   or post - you'll find all the necessary contact details here.

2. General

   All orders are subject to these terms and conditions unless otherwise specified and agreed in writing by us. When you place an order it is assumed that you have accepted these terms and conditions.

   Please read these terms carefully, and print and keep a copy of them for your reference.

   Please note that we can only supply goods for delivery to addresses within the United Kingdom.

   Nothing in these terms and conditions is intended to affect your legal rights.

   We reserve the right to cancel orders which do not comply with any or all of these terms and conditions.

3. Making a Contract with us

   Online Orders

   When you place an online order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received and accepted your order. A contract will then be in place. Payment will be taken electronically at the same time.

   Please ensure that you provide a valid email address when prompted to do so during the ordering process to ensure that you receive the necessary confirmation.

4. Description and Suitability of Goods

   Every care has been taken to ensure that each item shown on our website is accurately described and illustrated. All sizes/weights quoted are approximate. We reserve the right to amend this information at any time.

   Unless otherwise stated, goods are not suitable for children under 3 years of age, normally due to the presence of small parts, sharp points, long threads etc. Manufacturers' recommended ages are shown against each product where available.

   If you are purchasing an item for a child to use, it is for you to decide whether that particular item is suitable for use by the child concerned, under adult supervision where necessary, and to ensure that products are used sensibly and as originally intended by the manufacturer.

   If you require any further information about a particular product before ordering, please contact us.

5. Pricing of Goods

   All prices quoted on our website are in UK pounds sterling. Please see note 8 below about delivery charges.

   We reserve the right to amend the prices shown on our website at any time but prices will not vary on an order once that order has been accepted by us.

6. How to Place an Order

   Online

   For full details on how to order online, please read these instructions. All notes and instructions are provided in English.

   All web pages are secure - on our website, in our shopping cart and with our payment provider. All online payments are processed securely.

7. Payment

   Full payment must be received by us at the time of ordering and ownership and title of all goods remain with us until all funds have cleared.

8. Delivery

   Delivery Charges

   Delivery is free on any order with a total goods value of £20.00 or above.

   A small order charge of an additional £2.50 will be applied automatically to orders with a total goods value under £20.00 and will be displayed in the Shopping Cart before you proceed to the Payment Page. This charge covers not only delivery but packaging and handling as small orders are particularly expensive to process.

   Despatch and Delivery

   We aim to despatch all orders within 2 business days of order confirmation. For this purpose, business days are Monday to Friday inclusive, excluding public holidays. If the despatch of any item is likely to be delayed, for whatever reason, we will notify you accordingly.

   Goods can only be delivered to addresses in the United Kingdom.

   We will arrange delivery only to your UK home address or to an alternative UK delivery address as stated on your order.

   Please always quote the full postcode for the delivery address in order to avoid unnecessary delays.

   Any special delivery instructions must be set out clearly on or with the order.

   If you wish to add or amend any instructions after submitting your order, please contact us immediately by email.

   Orders will normally be despatched using the Royal Mail UK Standard 2nd Class service and will normally be delivered within 2 to 3 working days after despatch.

   For higher value orders, an alternative delivery service may be used for which a signature may be required on delivery.

   Wherever possible, we will notify you by email when your goods have been despatched so that you will know approximately when to expect their arrival. Please ensure that you provide your correct email address on your order to enable us to do this.

   If the goods are lost or damaged in transit, or if there are any other problems with the items you receive, please let us know promptly, preferably by email. We will make every effort to rectify any issues quickly. Damaged goods should be retained until we advise you on how to proceed.

9. Cancellation and Returns

   You can cancel your contract at any time up to 14 days after the day of delivery. To do this, please email us or write to us.

   You do not have to give any reason for cancellation. However, a brief explanation may help us to improve the service we offer to customers in the future.

   If you cancel, you must return the goods to us at your own expense within 14 days of you informing us of your decision to cancel. You must ensure that the goods are returned to us complete and unopened, in their original packaging, in saleable condition and are packaged adequately for posting, preferably in their original outer packaging, to protect against damage.

   We will refund your original payment for the returned item(s), including, where applicable, any small order charge you may have paid, within 14 days of us receiving the returned item(s). We will not be able to refund any enhanced delivery charges you may have paid, for example, where you have asked for, and we have arranged for you, next day delivery at an additional cost.

   If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

   This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.

10. Faulty Goods

    If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

    Damaged or faulty goods must be retained for inspection and returned to us if requested. In this instance, we will reimburse the cost of returning the goods by the most cost-effective method available and which we have agreed in advance - for example, we will not reimburse Courier, Royal Mail First Class or Special Delivery charges when Royal Mail Second Class Standard service is adequate.

    You will be given the option of either a refund, replacement or exchange, subject to availability at that time.

11. Changes to these Terms and Conditions

    These terms are applicable from 10 February 2022.

    These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.